Me: Unplug the power cord to your modem.
Customer: Ok
(CRASH)
Me: Uh, what just happened?
Customer: I unplugged my computer and threw it on the floor...
Me: You threw your computer on the floor??? Why??
Customer: You just told me to!
Me: No I didn't! I told you to unplug your modem!
Customer: No, you told me to throw my computer on the ground. Now it's broken. Can you fix it?
Me: NO
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